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Information About Appointments

Last Updated: Thursday, 16 October 2025

 

Important: If you have to cancel your appointment

Please tell us if you need to cancel your appointment and give us as much notice as possible. If you do, we can move your appointment to another patient so it is not wasted.

How to cancel your appointment

You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
  • If you need an interpreter.
  • If you have any other access or communication needs.

 About Your Appointment

When you contact us through the Digital Front Door, we may offer you a consultation:

  • By phone,
  • Face to face at the surgery,
  • Or on a video call.

Appointments by phone, video call or online can be more flexible and often means we can help you sooner.